Info Shipments and Rental Deliveries
Shipping & Delivery Times
Some shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the shipment. However, this service is not available for all orders or rentals. You will have the possibility to choose the shipping method of your package directly on the purchase page.
Orders placed are normally shipped after the creation and construction of the bike as per customer request. Shipments within the EU can take over 7 working days. Shipping to non-EU countries can take over 2 weeks.
For the Rental, reference is made to the Availability of the Bikes at the Time of the Customer's Reservation and Subject to Confirmation by the Manager.
1. The main objective is to ensure that the order reaches its destination as soon as possible. However, it is the customers and/or recipients who take responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).
2. We cannot accept any responsibility for any losses incurred by the customer or the recipient, in terms of non-refundable transport costs and/or additional costs for the delivery of the goods or for their replacement.
3. In the event that you receive an incorrect or damaged item, please contact us by phone or email within three days of receiving your order, preferably with a photograph of the package and its contents.
Refunds are possible, by the shipper, if the shipment is insured. Outbound shipping costs and import duty are non-refundable. The same goes for the costs incurred for the return and for the insurance of the item, unless otherwise agreed.
As already reported in "Terms & Conditions" the responsibility lies with the customer/recipient once the order is shipped.